At Lace.ie, we are sure that you will be entirely satisfied with your purchase, as we only stock the very best in premium brands, and every item is hand-inspected prior to dispatch.
However, if you are in any way dissatisfied with the goods that you have ordered online, we will pleased to exchange them, or give a full refund, within 28 days.
Please return the item to us unworn (in the original packaging and with all tags), enclosing the reasons for returning the item, quoting your original order number, and advising whether you want a refund or replacement item. This does not affect your statutory rights.
We recommend that items being returned be sent via Registered Post (insured, trackable delivery) for your protection.
Unfortunately, for hygiene reasons, we cannot exchange or refund any garments that have a gusset (lingerie briefs, swimwear, shapewear and hosiery body-stockings), unless the item is faulty, not of satisfactory quality, or different to the item ordered.
However, if you are in any way dissatisfied with the goods that you have ordered online, we will pleased to exchange them, or give a full refund, within 28 days.
Please return the item to us unworn (in the original packaging and with all tags), enclosing the reasons for returning the item, quoting your original order number, and advising whether you want a refund or replacement item. This does not affect your statutory rights.
We recommend that items being returned be sent via Registered Post (insured, trackable delivery) for your protection.
Unfortunately, for hygiene reasons, we cannot exchange or refund any garments that have a gusset (lingerie briefs, swimwear, shapewear and hosiery body-stockings), unless the item is faulty, not of satisfactory quality, or different to the item ordered.
Exchanges
In the event of an exchange due to change of mind, we will be pleased to send you a replacement item. Please note that all return postage charges to Lace.ie are to be met by the customer. Express & Secure Delivery charges for the replacement item will be charged to your payment card.
We will contact you as soon as we receive your items for exchange to let you know when the new goods will be despatched. We will endeavour to resolve all exchanges within a maximum of 2 working days from receipt of item for exchange (subject to Stock Availability).
Returns
In the event of a return or replacement (due to an item being faulty, not of satisfactory quality, or different to the item ordered) we will either refund the full amount (including original Express & Secure Delivery charge and your return postage); or send a replacement item (refunding your return postage costs to Lace.ie, and with no extra delivery charge for your replacement item) whichever is your choice.
We will contact you as soon as we receive your returned item to let you know when the refund is processed, or when the new goods have been despatched. We will endeavour to resolve all returns within a maximum of 2 working days from receipt of returned item (subject to Stock Availability).
We will contact you as soon as we receive your items for exchange to let you know when the new goods will be despatched. We will endeavour to resolve all exchanges within a maximum of 2 working days from receipt of item for exchange (subject to Stock Availability).
Returns
In the event of a return or replacement (due to an item being faulty, not of satisfactory quality, or different to the item ordered) we will either refund the full amount (including original Express & Secure Delivery charge and your return postage); or send a replacement item (refunding your return postage costs to Lace.ie, and with no extra delivery charge for your replacement item) whichever is your choice.
We will contact you as soon as we receive your returned item to let you know when the refund is processed, or when the new goods have been despatched. We will endeavour to resolve all returns within a maximum of 2 working days from receipt of returned item (subject to Stock Availability).
Please return your items to:
Website Returns
Lace.ie
6 Market Court
Main Street
Bray
Co. Wicklow
Republic of Ireland
Tel. +353 1 282 8560 | Fax. +353 1 2865328
Or you can reach us by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will endeavour to resolve all queries within a maximum of 2 working days.
Lace.ie
6 Market Court
Main Street
Bray
Co. Wicklow
Republic of Ireland
Tel. +353 1 282 8560 | Fax. +353 1 2865328
Or you can reach us by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will endeavour to resolve all queries within a maximum of 2 working days.
